Cleary Gottlieb Steen & Hamilton LLP

  • Knowledge Solutions Product Manager

    Job Locations US-NY-New York
    Job ID
    # of Openings
  • Overview

    Cleary Gottlieb’s Knowledge function is responsible for the design, creation and management of a suite of knowledge solutions which enable Partners and lawyers to find, access, and utilize knowledge and IP in the course of business development and client delivery.  The Knowledge Product Manager will work with a team of knowledge experts, engineers and designers to deliver knowledge solutions products with an integrated and consistent user interface that will be used to positively impact the firm’s global practice. 


    • Responsible for cradle-to-grave lifecycle of knowledge solutions products from conception onward.
    • Gather business requirements from key stakeholders (including the Business Development Committee) and develop output and establish service levels to meet agreed business priorities.
    • Manage global products that take into account local requirements and preferences whilst retaining a common and global approach; set and maintain quality standards of output and deliverables.
    • Review and monitor knowledge products use, effectiveness and impact, and report progress on a regular basis to relevant stakeholders through accurate, and actionable, management information.
    • Continuously improve, enrich and extend knowledge products over time to continue to adapt and evolve to changing requirements.
    • Optimize a blend of internally developed and third party solutions to create best-of-breed products.
    • Participate in regular meetings of the Practice Development program and associated and relevant project meetings.
    • Liaise with other business support functions as necessary in course of duties.



    • Experience in a commercial or professional services organization. Legal background preferred but not essential.
    • Educated to graduate level. Post graduate qualification in an information or research related discipline preferred (but not essential).
    • Ability to work globally and interpret and translate business requirements into products.
    • Focus on actionable outputs and deliverables with understanding of, and ability to use, innovative techniques to display information and data.
    • Excellent understanding of the critical success criteria for knowledge solutions products.
    • Strong stakeholder management skills and experience of communicating with non-technical audiences on complex technical solutions and matters
    • Customer focused approach to service delivery
    • Agile project management methodologies and strong understanding of user experience design


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